Returns

Only the customer who is also a consumer shall be entitled to a 100-day deadline for withdrawal.

The consumer shall have the right to withdraw from this agreement within 100 days without stating any reason. The deadline to withdraw from the agreement shall expire after 100 days from the date on which the customer comes into possession of things or a third party other than the courier company and a person indicated by the customer comes into possession of things.

To exercise the right of withdrawal the customer must inform us by post at myKotty sp. z o.o., ul. Petera Mansfelda 4, 60-855 Poznań, or via e-mail mykotty@mykotty.pl about its decision to withdraw from this agreement by an unequivocal statement (e.g. a letter sent by post or via e-mail).

The customer can use the model withdrawal form which was sent in an e-mail with the confirmation of your purchase but it is not mandatory.

To keep the deadline for withdrawal the customer should send a piece of information on exercising the right of withdrawal from the agreement before the deadline for withdrawal passes.

Effects of withdrawal from agreement

a.) If the customer withdraws from this agreement we shall reimburse all payments received from you, including the delivery costs of the goods (with the exception of additional costs resulting from the customer's choice of a different type of delivery than the least expensive normal delivery offered by us) immediately and in any event no later than 14 days from the day on which we are informed about the customer's decision to exercise the right of withdrawal from this agreement. Payments shall be returned using the same payment method that the customer had used for the initial transaction unless expressly agreed otherwise; in any case, the customer shall not incur any fees due to the return.

b.) We send the goods back at our expense - we send a return label. The returned Goods should be packed in the original cardboard or a suitable way to ensure that no damage is made to the shipment during transport. Our company shall cover the costs associated with transporting the Goods provided that we use the courier indicated and advised by us. If the Customer decides to return the Goods independently, on his own account, then the costs of returning the Goods will not be refunded.

c.) The customer shall be only responsible for the decrease in the value of things resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of things.